Skills & Competencies for Network Operations Manager
Network Operations Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Network Operations Manager
Manages the daily operations of the organization's network infrastructure, including hardware, software, security, and services, to ensure it meets the organization's performance objectives.
JOB RESPONSIBILITIES for Network Operations Manager
Implements policies and procedures that ensure compliance with industry standards and regulations, minimize downtime, and support efficient operations. Provides network administrators and technicians with training in the best practices and technologies. Ensures logging and documentation of daily network operations incidents and changes. Leads troubleshooting and resolution of routine network issues and conducts root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements. Automates routine tasks using scripting or basic programs. Advises on budget expenditures to ensure required tools and equipment are procured and maintained.
Network Operations Manager SALARY RANGE
BASE 50%
$138,215
TOTAL 50%
$149,208
Job Level
M02
Job Code
IT10000323
Education/Degree
Bachelor's Degree
Reports To
Director
Network Operations Manager Skills and Competencies List
11 general skills or competencies (Job family competencies) for Network Operations Manager
1
Job Family Competencies –
Business Continuity
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the modern business continuity concepts and best practices.
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Level 2 Behaviors
(Light Experience)
Documents used processes in developing business continuity plans.
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Level 3 Behaviors
(Moderate Experience)
Maintains appropriate fail-over systems to continue business operations during disruptive events.
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Level 4 Behaviors
(Extensive Experience)
Leverages metrics to monitor the performance of business continuity programs.
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Level 5 Behaviors
(Mastery)
Develops recovery processes that align with the company’s business continuity strategies.
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2
Job Family Competencies –
IT Environment
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the purpose of service level agreements within an IT environment.
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Level 2 Behaviors
(Light Experience)
Identifies risk impacting our business to support the development of risk remediation plans for the IT environment.
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Level 3 Behaviors
(Moderate Experience)
Performs routine gap analysis to support the implementation of security controls in an enterprise IT environment.
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Level 4 Behaviors
(Extensive Experience)
Oversees corrective action plans to address security deficiencies in the IT environment.
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Level 5 Behaviors
(Mastery)
Develops and implements policies and procedures to drive continuous improvements in IT operations.
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3
Network Operations Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Network Operations Manager
Proficiency Level - 4
5
Competency for -
Network Operations Manager
Proficiency Level - 5
12 soft skills or competencies (core competencies) for Network Operations Manager
1
Core Competencies –
Budgeting
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the different purposes and uses of our organization's budgets.
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Level 2 Behaviors
(Light Experience)
Produces budget reports showing planned vs. actual variances highlighted and explained.
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Level 3 Behaviors
(Moderate Experience)
Reviews and helps approve major budget adjustments to negotiate and reconcile line variances.
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Level 4 Behaviors
(Extensive Experience)
Monitors budgeting processes to ensure adherence to our organization's financial practices and standards.
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Level 5 Behaviors
(Mastery)
Forecasts asset needs to leverage available inventory and data compilation for annual budgeting.
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2
Core Competencies –
Planning and Organizing
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Explains the importance of planning and organization in building a good working environment.
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Level 2 Behaviors
(Light Experience)
Identifies key implications of ineffective planning and organization that affects decision-making.
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Level 3 Behaviors
(Moderate Experience)
Leverages key performance indicators to measure progress completion against performance metrics.
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Level 4 Behaviors
(Extensive Experience)
Manages the planning and sequencing of activities to create well-planned schedules and achieve goals on time.
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Level 5 Behaviors
(Mastery)
Establishes standards for planning and organization processes to align efforts with business goals.
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3
Network Operations Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Network Operations Manager
Proficiency Level - 4
5
Competency for -
Network Operations Manager
Proficiency Level - 5
Summary of Network Operations Manager skills and competencies
There are 0 hard skills for Network Operations Manager.
11 general skills for Network Operations Manager, Business Continuity, IT Environment, Local Area Networks, etc.
12 soft skills for Network Operations Manager, Budgeting, Planning and Organizing, Coordination, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Operations Manager, he or she needs to be proficient in Budgeting, be skilled in Planning and Organizing, and be skilled in Coordination.
11 general skills for Network Operations Manager, Business Continuity, IT Environment, Local Area Networks, etc.
12 soft skills for Network Operations Manager, Budgeting, Planning and Organizing, Coordination, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Operations Manager, he or she needs to be proficient in Budgeting, be skilled in Planning and Organizing, and be skilled in Coordination.
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